What others are saying about Holman Toyota-Scion:

"Over the years I have had different brands of vehicles and, going along with that, varying quality of dealerships and service personnel. I've even used other Toyota dealerships and, while most of my service experiences over the years have been very good, there are normally a few rocky issues to deal with along the way.

Fortunately, I have had the good fortune of having John as my service representative over the past 2 years or so. I thought it was time that I let you know how invaluable he is to me when I have any needs regarding my Corolla. He is always friendly, cheerful and willing to do whatever it takes to handle the matter at hand. Although he is always very busy, he never fails to give me his full attention and best advice. He obviously strives to please, and he does that 100% of the time.

Although I have not yet thought about the what, when or where of my next car, I can honestly tell you that the wonderful service that I receive from John will be a big factor in making that decision!"

Barbara M. - Medford, NJ

"I came to Holman Toyota to look for a used Toyota Sienna within a reasonable budget as we had just learned that we were expecting our third child. We were referred to Don Ferguson and from the start I was impressed by his desire to help us to find what we were looking for in a car. He found my needle in a haystack! We ended up purchasing a 2005 Toyota Sienna XLE and it had all the bells and whistles that I could ever want and it was not silver (one of the many specifications that I requested)! I drove off the lot with a whistle on my lips and a song in my heart!

Until the next day...I did run into a challenge with the front windshield and I thought "oh boy, here we go now I will truly see if Holman will make good on its word" ...well they did! I brought it to Don's attention and he told me that he would have Kim Jones take care of all the details for me. I came in on my day off with my 2 little girls to the dealership and she made arrangements for me... Kim was terrific and a great example of professional as well as a reflection of your customer service. Don was a straight shooter, generated a genuine interest in my family's situation and strived to please! Your staff was impressive with this situation and I am pleased to say that I will gladly recommend future business to your dealership. I know many a times we receive a complaint letter and not too many compliment letters so I wanted to take the time to share with you my story and the appreciation I have for this refreshing experience!"

Wendy P.

"Today was the first time I came to your new location. I had an unfortunate situation while driving on Route 295. My passenger side wiper blade broke off and struck my windshield... ...Upon entering the Parts/Service Department I was greeted and helped by Mr. Walt Rachinsky who was not only courteous but truly caring. He immediately looked up the part, got the part, explained the price, and even put it on for me in the freezing rain. Little did he know that I recently recovered from surgery and had just begun to actually get in and out of my car with ease let alone lean over the hood of my car and put on a wiper blade. I asked him for his business card, thanked him for his help to me and asked him for a name to call at your location to express my gratitude."

Sincerely, Mrs. Jean D. - Bordentown, NJ

"I cannot let this moment go by without making you aware of the great people that are working for you at Cherry Hill Toyota. On November 11th I brought my vehicle in for service. The people that I was involved with were Phil Bricker (Sales) Chuck Colamarino (Service Consultant) and Jim Pilla (Service Manager). Each one of these gentlemen was courteous, helpful, and presented themselves as knowledgeable. Having been in business (insurance agency) for 50 years, I see the importance of having these types of people representing Toyota. They are the first ones who meet the buying public and leave them with the impression of what type of organization they represent. At that point they are Toyota and bring the Company great respect and success. I know I would recommend Cherry Hill Toyota as a place to do business with knowing your company will be there for us in good times and bad."

Thanks much, Joe M., Cherry Hill

"We had such a positive experience purchasing our Toyota Rav 4 on 9/22/09. Jane Silker was our Sales Consultant. She answered all of our questions, was very efficient, and a pleasure to do business with!"

Sincerely, Patricia and Russ D. – Pennsauken, NJ

"My name is Pat F. and I like to consider myself a loyal Toyota customer. I'm working on my 3rd leased Camry, my daughter has a '05 Corolla, one son the RAV, another a 1997 Corolla with 152,000 plus miles on it. I myself own a 2004 Highlander. I have been dealing w/ Cherry Hill Toyota for years and years and remain a loyal customer due in large part to Service Consultant: Mark Benish.
I have been dealing with Mark a long, long time and over the years have developed a professional, respectful and friendly relationship. In fact, when I call for service I always ask if Mark is going to be in, if the answer is yes, I'm there, if no, I wait till he is. Mark is so friendly, courteous and he recognizes that my service dollars could go anywhere and treats me accordingly. I appreciate that.
In a world where company's "talk" about providing excellent customer service, Mark actually practices it! I wanted to take the time to send you this quick note about Mark and for my part its long overdue. I trust Holman appreciates what a terrific associate they have it Mark Benish- I know I do! As things change Mark remains a "constant"- its because of him I keep coming back!
I would appreciate if you could personally convey my letter of gratitude to Mark."

- Pat F.

"I've never written to compliment anyone on the handling of service of my car before. The dealership that I purchased my Toyota from was far from personable, and the Customer Service representative that I dealt with (on more than one occasion) was downright patronizing. I used their service department simply because it was very convenient to my former home in Philadelphia, and not because I was pleased with their staff or service. In fact, after the third time I returned for the same persistent problem, I was briskly dismissed by this same Customer Service Rep, and left feeling as though it were MY fault that the problem continued. My point is, I never felt comfortable dealing with them.

Imagine my surprise when I dropped off my car with Chuck Colamarino and had a nice conversation as well as discussing the concerns I had with my car. He kept me updated on the status of the work needed on my car, and provided me with several options. The work was completed quickly and Chuck explained exactly what had been done. Again, he was extremely courteous and friendly. After picking up my car and beginning the drive home, I realized that there was still a problem. I called Chuck immediately and brought the car back within 10 minutes. He informed Customer Service that I needed a loaner, and had Terrance assist me. Another surprise! What a pleasant and polite young man! He spent time with me until I was comfortable with the loaner and it's accessories. My car was completed to my satisfaction and I had several other questions answered by Chuck. I was concerned about the upcoming inspection, and he assured me that I could bring the car in beforehand and he would make sure that everything was in order.

As I said at the beginning of this letter...this is the first time I've ever felt as though my service manager and the staff deserve a pat on the back, but Chuck and Terrence certainly do. These days people often feel as though their work and kindness are not appreciated. I just wanted to let everyone at Cherry Hill Toyota-Scion know what great guys they have working there. Thanks again to Chuck Colamarino and Terrence!!"

- Cindy M., Pennsauken, NJ

"I recently leased a 2009 Toyota Camry from you dealership and wanted to let you know just how pleased I am not only with the car but with the way I was treated during my expierience in the leasing process. Through my brother, James Ellis introduced me to Don Ferguson. Don then took me thru a test drive, walked me through the numbers showing me the length of lease and payments and the following Saturday, we closed the transaction. I was really impressed the way the whole transaction was handled from start to finish. Don was excellent to work with - no hype, just down to earth discussions. He knew the workings of the car, explained the lease options, and gave me a payment structure I was comfortable with. We signed off on the papers the following Saturday and was signed, sealed and delivered with the keys in hand under less than an hour. How impressive is that? I love the car; it drives very well and I feel very comfortable and safe behind the wheel and the red (my favorite color) just makesthe car more enjoyable to drive. Its ironic, but I now notice a lot of Camrys on the road and it just gives you a good feeling of being with the best of the best!!! I have purchased many cars in the previous years and this visit to the dealership made me feel very at ease. It wasn't the usual "dread" you get when you look for a vehicle and to the several dealerships. Kudos to the great teamwork, between James, Don and Paul, I came out with a fine car. Thanks for a pleasurable experience.

- Elaine T., Mt. Laurel, NJ

"I just wanted to send my thanks to Jim Wilson and your service staff for helping my Mother-in-Law yesterday. She had driven her Highlander up from South Carolina on Sunday and had a problem with her front left tire. She was concerned about driving home so we brought it over to Cherry Hill Toyota yesterday. Your guys determined that she had a faulty valve in the tire which was letting air escape and they replaced it & rebalanced the tires for her. She was very happy with the service she received and I just wanted to pass this on to you!"

- Connie K., Cherry Hill, NJ

"Dear Ms. Williams, I wish to express my deep appreciation for the recent service on my 1991 Toyota Camry. I have been a customer since 1981. Specifically, I want to praise the competence and professionalism of Jim Pilla, Mark Benesh, and Richie (Tech). These three men have taken care of our cars (including our 1985 Tercel) in their previous capacities for many years. I never cease to be grateful for how well they treat me and my wife and how please and satisfied we are after our cars have been serviced. Jim Pilla serviced our car before he became service manager. He is always there for us to see us through the service process. Mark Benesh has been a steady and positive influence throughout the years. And Richie is an outstanding Service Technician and truly nice man. Actually, they are all nice! I also want to mention Liz, with whom I had a pleasant and professional rental car experience. May Cherry Hill Toyota continue the excellent work!"

- Bob L., Tabernacle, NJ

"Dear Kim, I would like to extend my sincere thanks for your assistance in sponsoring the hole in one FJ Cruiser for our Len's Friends Foundation Golf Tournament at the Pennsauken Country Club. Without your support, I would not have been able to have such a successful day. I truly appreciate your generosity."

- Patty K.

"Dear Jane, I wanted to send a special note of thanks for all you and your associates did in helping me find the right car for my parents. They are thrilled. I knew there was something going on a while back when my mom said she didn't think my dad wanted to go anywhere anymore. Well, they are back on track and already planning trips to see my brother in Florida and other excursions this year. You helped lift a feeling of uneasiness and worry. Your warm smile, knowledge of Toyota, its products and especially, conveying the customer care Holman portrays as an enterprise. Thanks for the extra special treatment, time and care you gave my parents in explaining all of their new Camry's features. They felt like royalty. Please extend thanks to the Holman staff that was a part of making this purchase an overall pleasurable experience."

- Jeffrey Z.

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